This Rental Policy outlines the general terms and conditions for renting a vehicle through GoCar Germany. By making a reservation on our platform, you agree to the policies described below. Specific rental conditions may vary depending on the selected vehicle and local rental partner.
Rental Requirements
Drivers must hold a valid driving license recognized in Germany. An international driving permit may be required for non EU licenses. The minimum driver age and driving experience depend on the selected vehicle and rental partner and are always displayed during booking.
Payment Policy
GoCar Germany offers flexible payment options, including Pay On Arrival for selected vehicles. During booking, you may be required to pay a small confirmation amount or no prepayment at all. The remaining balance is paid at vehicle pickup according to the conditions shown at the time of reservation.
Deposit and Security
Some rental offers may require a refundable security deposit. The deposit amount and accepted payment methods are clearly indicated before booking. Deposits are usually released after the vehicle is returned in accordance with the rental agreement.
Vehicle Pickup and Return
Vehicles can be collected and returned at the agreed location and time stated in your booking confirmation. Late pickups or returns may result in additional charges imposed by the local rental partner.
Fuel Policy
The fuel policy varies by vehicle and rental partner. Common options include full to full or same to same. The applicable fuel policy is always specified during booking and must be followed when returning the vehicle.
Insurance Coverage
Basic insurance is typically included in the rental price. Additional insurance options to reduce or eliminate excess may be available during booking. Coverage details are clearly presented before confirmation.
Vehicle Condition and Responsibility
The renter is responsible for inspecting the vehicle at pickup and reporting any existing damage. The vehicle must be returned in the same condition as received, excluding normal wear and tear.
Traffic Violations and Fines
Any traffic violations, parking fines, or penalties incurred during the rental period are the responsibility of the renter. Administrative fees may apply if the rental partner is required to process fines on your behalf.
Cancellations and Modifications
Cancellation and modification policies depend on the selected offer. Many bookings include free cancellation within a specified time frame. Exact terms are displayed during booking and in your confirmation email.
Cross Border Travel
Driving outside Germany may be restricted or require prior approval. If cross border travel is permitted, additional documentation or fees may apply. Always check the cross border policy before traveling.
Force Majeure
GoCar Germany and its partners are not liable for delays or cancellations caused by events beyond reasonable control, including natural disasters, strikes, or government restrictions.
Policy Updates
GoCar Germany reserves the right to update this Rental Policy at any time. The version published on the website at the time of booking applies to your reservation.